Refund policy


Last Updated: October 10, 2025
Entity: EDEN FLOWERS, LLC

1. Product Availability

BloomsPal partners with verified farms and producers across Latin America to offer a wide range of fresh, refrigerated, frozen, and shelf-stable foods and natural products.
Because of the perishable nature of many items and the cross-border logistics involved, some products may become temporarily unavailable or sell out before an order is finalized.

If a product becomes unavailable while your order is being prepared, we may:

  • Ship the remaining available items and issue a refund for the unavailable ones, or

  • Offer a substitute product of equal or greater value (with your prior consent).

By completing checkout, you acknowledge and accept that product availability may vary and that BloomsPal may make such adjustments or refunds as needed.

Orders may be canceled by the customer only if they have not yet been processed, consolidated, or dispatched from our international or U.S. fulfillment centers.

2. Shipping and Handling of Perishables

BloomsPal coordinates the international shipment of perishable goods under controlled cold-chain conditions through certified carriers.
To maintain optimal freshness and avoid transit risks, we follow these standards:

  • Shipments containing perishable, frozen, or refrigerated items are dispatched Monday through Wednesday only.

  • Orders placed after Tuesday at 3:00 p.m. EST may be held until the following Monday to avoid weekend transit delays.

  • All shipments are packed with insulated materials, dry ice, or gel packs as needed to preserve temperature during transit.

Once a shipment leaves our fulfillment network, delivery timing is managed by certified carriers operating under their own logistics protocols.
While BloomsPal monitors all deliveries closely, delays caused by carriers, customs, or external conditions are beyond our direct control.

If a perishable shipment arrives in poor condition due to excessive delay, BloomsPal may issue a refund or replacement, depending on the case and upon receipt of sufficient evidence from the customer.

Please note: Carrier delays alone do not automatically qualify an order for cancellation or refund, unless product quality or usability has been affected.

3. Refunds, Replacements, or Cancellations

Our goal is to ensure that every customer receives their full order in perfect condition and as quickly as possible.
Given the nature of international logistics and perishable inventory, our actions depend on the situation described below.

All claims must be submitted to support@bloomspal.com within 7 calendar days of delivery and must include photographic or video evidence when applicable.

A. Missing or Damaged Products

Scenario Refund Replacement
Product(s) missing or damaged during transit ✅ Full or partial refund applies ✅ Replacement possible depending on availability and cost efficiency
Product(s) missing due to temporary unavailability or stock depletion ✅ Refund applies automatically 🚫 Replacement not possible (product unavailable in the dispatch zone)

Shipping Refund:
If missing or damaged products represent 75 % or more of the total order value, up to 50 % of the original shipping cost may also be refunded.

B. Expired or Near-Expiration Products

BloomsPal distinguishes between fresh (short shelf-life) and non-fresh (shelf-stable) products.

Scenario Refund Replacement
Product expired upon delivery ✅ Refund applies ✅ Replacement possible (subject to availability)
Product near expiration (less than 15 days for fresh items, or less than 6 weeks for shelf-stable products) ✅ Refund applies ✅ Replacement possible if order value exceeds $40 and affected items represent ≥ 50 % of total

For replacements, BloomsPal may ship directly from origin or a domestic fulfillment center, depending on product type and destination.

C. Order Cancellations

Once an order is placed, export documentation, supplier coordination, and logistics booking begin immediately.
Therefore, cancellations are permitted only when the following conditions apply:

  1. The order has not yet been processed or dispatched from any warehouse or fulfillment center.

  2. The shipment could not be delivered by the carrier, and the customer declines a replacement.

  3. A mutual agreement is reached between the customer and BloomsPal in exceptional circumstances.

If a cancellation is approved before processing or dispatch, BloomsPal will issue a full refund (including 100 % of shipping fees) to the original payment method within 5–10 business days.

Once an order has been processed, exported, or shipped, it cannot be canceled or recalled.

4. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.
Depending on your bank or card issuer, funds may take 5–10 business days to appear.
BloomsPal does not issue refunds in cash or alternative forms of credit.

5. How to File a Claim

To request a refund, replacement, or cancellation, please contact:
📩 support@bloomspal.com

Include the following:

  1. Order number and purchase date

  2. Description of the issue

  3. Photographic or video evidence (required for perishables or damaged items)

  4. Indicate whether you prefer a refund or replacement

Incomplete or unsupported claims may delay or void eligibility for refund or replacement.

6. Limitations

  • BloomsPal is not responsible for damages or spoilage resulting from improper storage after delivery.

  • Refunds and replacements are not applicable for dissatisfaction with taste, aroma, or texture.

  • Because most products are perishable or made to order, we cannot accept physical returns.

7. Contact Information

For any questions, claims, or assistance regarding this policy:

Email: support@bloomspal.com
Phone: (954) 913-5710
Website: https://www.bloomspal.com